Privacy policy

Privacy Policy

Last Updated: September 17, 2026

Velmokra respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information may be collected when you visit or purchase from velmokra.shop, how that information may be used, and the circumstances in which it may be shared.

Information We Collect

When you browse our website, place an order, or contact us, we may collect information such as:

Name
Email address
Billing address
Shipping address
Phone number
Order and transaction information
Product and purchase details
Information you provide when contacting customer service
Device, browser, and website usage information

Payment information is processed through secure payment providers. We do not intentionally store complete payment card numbers on our own systems.

How We Use Your Information

We may use collected information to:

Process and fulfill your orders
Arrange shipping and delivery
Process payments
Provide customer service
Respond to questions and requests
Process returns, exchanges, and refunds
Send order confirmations and shipping updates
Detect and prevent fraud or unauthorized transactions
Maintain and improve our website
Comply with applicable legal and regulatory requirements

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, and improve the shopping experience.

You can adjust cookie settings through your browser. Disabling certain cookies may affect some website functions.

Sharing of Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers that help us operate our business, including:

Payment processors
Shipping and delivery providers
Order fulfillment providers
Website and technology service providers
Customer service providers

We may also disclose information when required by law, legal process, or to protect our rights, customers, or business.

Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including requesting access, correction, deletion, or other legally available privacy choices.

To submit a privacy-related request, please contact:

Email: zeliejoar7962@outlook.com

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable legal requirements.

Any updated version will be posted on this page with a revised effective date.

Contact

If you have questions about this Privacy Policy, please contact:

Velmokra