Shipping policy

Shipping Policy

Last Updated: September 17, 2026

At Velmokra, we aim to provide clear and reliable shipping information so that customers understand the expected delivery timeframe before placing an order.

Order Processing

Orders are normally processed after payment has been successfully confirmed.

Processing time may vary depending on product availability, order volume, weekends, and public holidays.

Estimated Delivery Time

Our standard estimated delivery timeframe is:

20–30 business days

This is an estimated delivery period and not a guaranteed delivery date.

Actual delivery time may vary depending on:

Destination
Shipping carrier
Customs processing
Weather conditions
Public holidays
Local delivery conditions
Other circumstances outside our reasonable control

Tracking Information

When tracking information is available, it will be provided to the customer after the order has been shipped.

Tracking updates may take some time to appear after the carrier receives the package.

Customs, Duties, and Taxes

Depending on the destination country, an order may be subject to customs duties, import taxes, VAT, or other fees.

Any applicable customs charges or import fees imposed by the destination country may be the responsibility of the customer unless otherwise stated at checkout.

Customers are responsible for providing accurate shipping information and complying with applicable import requirements.

Shipping Delays

If an order is delayed, we will make reasonable efforts to assist the customer and provide available tracking or shipment information.

Carrier delays, customs inspections, severe weather, public holidays, and other events outside our control may affect delivery times.

Incorrect Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an incorrect address, please contact us as soon as possible:

Email: zeliejoar7962@outlook.com

We will make reasonable efforts to update the shipping information before the order is processed or shipped.

Delivery Problems

If your package is marked as delivered but you cannot locate it, or if your package appears to be lost or damaged during transit, please contact us so that we can assist with the available shipping information and next steps.

Contact

For shipping questions: