Return and Refund Policy

Last Updated: September 17, 2026

Thank you for shopping with Velmokra. We want you to have a positive shopping experience. If you are not completely satisfied with your purchase, we offer a 30-day return and exchange period subject to the conditions below.

30-Day Return Policy

You may request a return or exchange within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.

• The item should be returned with its original packaging, accessories, and included components whenever possible.

• You must provide your order number or other reasonable proof of purchase.

• Products that have been damaged through misuse, improper installation, modification, or normal wear and tear may not be eligible for a return.

How to Request a Return

Please contact our customer service team before sending any product back.

Email: zeliejoar7962@outlook.com

Please include:

• Your order number

• Your name

• The item you would like to return

• The reason for the return

• Photos or videos if the product is damaged, defective, or incorrect

We will review your request and provide return instructions when the return is approved.

Please do not send products to an address without receiving return instructions from our customer service team.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Please provide photographs or videos showing the issue so that we can investigate and provide an appropriate solution, which may include a replacement, exchange, or refund.

Refunds

Once the returned item has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method used for the purchase.

After we issue the refund, the time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

Return Shipping Costs

For a return due to a change of mind or personal preference, the customer may be responsible for the return shipping cost.

If an item is confirmed to have arrived damaged, defective, or incorrect, we will work w